Shipping policy

Shipping is free on every order, and every order comes with tracking.

Where we ship

We ship across the United States. Outside the US, checkout shows whether we deliver to your address.

How long it takes

We pack and send orders within 1–3 business days. After that:

United States: usually 9–15 days
Alaska, Hawaii and Puerto Rico: up to 4 weeks

Orders ship from our partner warehouse in China. As soon as yours is on its way, we'll email you a tracking link.

Import fees

You shouldn't be charged anything on delivery. If a carrier ever asks you to pay an import fee, let us know and we'll cover it.

When it arrives

We pack the baskets tightly so they travel safely, so yours might look a little squished at first. Push the sides out with your hands and give it a day to settle. If it still won't hold its shape, send us a photo and we'll sort it out.

Delays and lost packages

If we can't ship on time, we'll email you a new date, and you can cancel for a full refund if you'd rather not wait. If tracking hasn't moved in 10 days, or your order hasn't arrived 30 days after shipping, message us and we'll resend it or refund you.